Contact information

We're here to help — whether you have a question sourcing, shipping, or anything else.

Email: hey@vanillos.co

We respond to all emails within 24 hours, Monday through Friday. Weekend messages are answered first thing Monday.

Common questions:

Order status, tracking, or address change? Include your order number and we'll get back to you fast.

Returns or warranty? Email with your order number and a quick description — we'll send instructions within 24 hours.

For media, partnerships, or wholesale inquiries: email hey@vanillos.co with the subject line "Media" or "Wholesale".